Customer Service

Warranty Policies

Eyewear Warranty Policy

All Oakley eyewear is warranted for one year from the date of purchase against manufacturer defects. Coverage is valid only with proof of purchase from an Authorized Oakley Dealer. Oakley warranty program does not cover scratched lenses. Alteration of Oakley products will void warranty. Additional services are available for a nominal charge.

Scratched lenses are not covered under Oakley’s warranty policy. Replacement lenses can either be purchased through your local Authorized Oakley Dealer, Oakley.com, or by calling toll free 1.800.637.001

If your eyewear was purchased within the last three years and is now discontinued, you may be eligible for the Oakley Upgrade Program. Please call Oakley Customer Service at 1.800.625.539.

Wearable Electronics Warranty Policy

THUMP: Oakley THUMP is warranted for (90) days from the date of receipt against manufacturer defects. Coverage is valid only with proof of purchase from an Authorized Oakley Dealer. Alteration of Oakley products will void warranty. Additional services are available for a nominal charge.

Scratched lenses are not covered under Oakley’s warranty policy. Replacement lenses can either be purchased through your local Authorized Oakley Dealer, Oakley.com, or by calling toll free 1.800.637.001

RAZRWIRE: The eyewear components of RAZRWIRE are warranted for one year from the date of purchase against manufacturer defects. Coverage is valid only with proof of purchase from an Authorized Oakley Dealer. Oakley warranty program does not cover scratched lenses. Alteration of Oakley products will void warranty. Additional servicesare available for a nominal charge.

All Motorola Bluetooth headset claims must be submitted directly to Motorola. Please view the Motorola warranty polices and procedures here or you can call toll free 1.800.331.6456 for further assistance.

Prescription Eyewear Warranty Policy
All Oakley eyewear is warranted against breakage due to material or workmanship defect for one year from the date of purchase with a valid receipt. Oakley’s warranty program does not cover scratched lenses. Additionally, any alterations of Oakley products (i.e. sunglasses fit with non-Oakley prescription lenses) will void warranty coverage. For all prescription warranty claims, please contact the Authorized Oakley Dealer from which your purchase was made.
Watch Warranty Policy
All authentic Oakley timepieces are warranted for one year from the date of purchase against manufacturer’s defects. Coverage is valid only with proof of purchase from an Authorized Oakley Timepiece Dealer. Normal wear and tear, damage due to misuse, alteration to the product, or negligence is not covered under Oakley’s Warranty Policies.
Apparel Warranty Policy
All Oakley apparel is warranted against defects in material or workmanship for 30 days from the date of purchase. Warranty claims are to be made through the Authorized Oakley dealer where purchased. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer. The Oakley warranty program does not cover any defects due to improper fit. Alteration of Oakley products will void warranty.
Footwear Warranty Policy

All Oakley footwear is warranted against defects in materials and workmanship for 90 days from the date of purchase. Manufacturer’s defects will be determined by Oakley, Inc. Valid claims will receive credit toward exchange of the Oakley footwear product. Improper fit is not valid criteria for warranty. Warranty valid only with proof of purchase from an Authorized Oakley Dealer. Misuse, abuse or alteration of product voids warranty.

This warranty does not apply to shoes used outside of the United States. The applicable warranty for such shoes is the warranty given for the shoes sold in the country of use.

One Year Limited Footwear Waterproof Warranty
Oakley warrants that certain shoes purchased will be waterproof in normal use for a predetermined amount of time from original date of purchase. Limited warranty is valid for a one year period dependent upon the product purchased. Warranty is valid provided that the shoes have received adequate maintenance, have suffered no cuts, abrasions or other damage and have not been subjected to abuse, mistreatment or excessive wear. If leakage develops within the applicable One Year Limited Warranty period, and is deemed to be a result of a defect in materials or workmanship, Oakley will replace the shoes with the same style or equivalent Oakley shoe. This warranty does not apply to shoes used outside of the United States. The applicable warranty for such shoes is the warranty given for the shoes sold in the country of use.
Two Year Limited Footwear Waterproof Warranty

Oakley warrants that certain shoes purchased will be waterproof in normal use for a predetermined amount of time from original date of purchase. Limited warranty is valid for a two year period dependent upon the product purchased. Warranty is valid provided that the shoes have received adequate maintenance, have suffered no cuts, abrasions or other damage and have not been subjected to abuse, mistreatment or excessive wear. If leakage develops within the applicable Two Year Limited Warranty period, and is deemed to be a result of a defect in materials or workmanship, Oakley will replace the shoes as follows:

  • If shoes are returned during the first year of any warranty period, Oakley will replace the shoes with the same style or equivalent Oakley shoe.
  • If shoes are returned during the second year of warranty period, the purchaser will be credited with 50% of the then current cost towards the purchase of the same style or an equivalent Oakley shoe.

This footwear warranty does not apply to shoes used outside of the United States. The applicable warranty for such shoes is the warranty given for the shoes sold in the country of use.

Oakley Footwear Warranty: What is not Covered

Even though the applicable warranty period may not have expired, certain conditions may invalidate Oakley warranty coverage. By way of example, but not all inclusive. Oakley will not issue replacement product or credit for returned shoes that have experienced:

  • Excessive wear
  • Any type of abuse or mistreatments.
  • Excessive damage/scuffing to upper caused by toe drag.
  • Damage to upper leather caused by lack of proper maintenance.
  • Damaged spike receptacles caused by using non-Oakley replacement spikes.
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