Oakley Customer Service - Warranty Policies

All Oakley eyewear is warranted for one year from the date of purchase against manufacturer defects. Coverage is valid only with proof of purchase from an Authorized Oakley Dealer. Oakley warranty program does not cover scratched lenses. Alteration of Oakley products will void warranty. Additional services are available for a nominal charge.

Scratched lenses are not covered under Oakley’s warranty policy. Replacement lenses can either be purchased through your local Authorized Oakley Dealer, Oakley.com, or by calling toll free 1-800-625-539

If your eyewear was purchased within the last three years and is now discontinued, you may be eligible for the Oakley Upgrade Program. Please call Oakley Customer Service at 1-800-637-001.

THUMP: Oakley THUMP is warranted for (90) days from the date of receipt against manufacturer defects. Coverage is valid only with proof of purchase from an Authorized Oakley Dealer. Alteration of Oakley products will void warranty. Additional services are available for a nominal charge.

Scratched lenses are not covered under Oakley’s warranty policy. Replacement lenses can either be purchased through your local Authorized Oakley Dealer, Oakley.com, or by calling toll free 1-800-625-539

RAZRWIRE: The eyewear components of RAZRWIRE are warranted for one year from the date of purchase against manufacturer defects. Coverage is valid only with proof of purchase from an Authorized Oakley Dealer. Oakley warranty program does not cover scratched lenses. Alteration of Oakley products will void warranty. Additional servicesare available for a nominal charge.

All Motorola Bluetooth headset claims can be submitted directly to Oakley Customer Service at 1-800-637-001.

Oakley Technical Outerwear is warranted against defects in material or workmanship for 1 year from the date of purchase. Warranty claims are to be made through the Authorized Oakley dealer where purchased. If the garment was purchased from www.Oakley.com, contact Oakley Customer Service for Return Authorization. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer. The Oakley warranty program does not cover any defects due to accidents, improper fit, improper care, negligence, normal wear and tear, the natural breakdown of colors and materials over extended time and use, rips, tears, holes, burns, pilling, and shrinking. Alteration of Oakley products will void warranty. Legal rights under applicable national law governing the sale of consumer goods are not affected by this warranty.

All Oakley footwear is warranted against defects in materials and workmanship for 90 days from the date of purchase. Manufacturer’s defects will be determined by Oakley, Inc. Valid claims will receive credit toward exchange of the Oakley footwear product. Improper fit is not valid criteria for warranty. Warranty valid only with proof of purchase from an Authorized Oakley Dealer. Misuse, abuse or alteration of product voids warranty.

This warranty does not apply to shoes used outside of the United States. The applicable warranty for such shoes is the warranty given for the shoes sold in the country of use.

Oakley warrants that certain shoes purchased will be waterproof in normal use for a predetermined amount of time from original date of purchase. Limited warranty is valid for a two year period dependent upon the product purchased. Warranty is valid provided that the shoes have received adequate maintenance, have suffered no cuts, abrasions or other damage and have not been subjected to abuse, mistreatment or excessive wear. If leakage develops within the applicable Two Year Limited Warranty period, and is deemed to be a result of a defect in materials or workmanship, Oakley will replace the shoes as follows:

• If shoes are returned during the first year of any warranty period, Oakley will replace the shoes with the same style or equivalent Oakley shoe.
• If shoes are returned during the second year of warranty period, the purchaser will be credited with 50% of the then current cost towards the purchase of the same style or an equivalent Oakley shoe.

This footwear warranty does not apply to shoes used outside of the United States. The applicable warranty for such shoes is the warranty given for the shoes sold in the country of use.

Even though the applicable warranty period may not have expired, certain conditions may invalidate Oakley warranty coverage. By way of example, but not all inclusive. Oakley will not issue replacement product or credit for returned shoes that have experienced:

• Excessive wear
• Any type of abuse or mistreatments.
• Excessive damage/scuffing to upper caused by toe drag.
• Damage to upper leather caused by lack of proper maintenance.
• Damaged spike receptacles caused by using non-Oakley replacement spikes.

Oakley South Pacific does not recommend purchasing Oakley products from unauthorized dealers (see dealer locater for details). We pride ourselves in the quality of our products, and this helps us to ensure that you receive genuine Oakley product that has passed the rigorous testing standards we have in place. Because of this, the following policies are in place for all Oakley products:

• Warranty does not cover any purchases made using online auction sites.
• Warranty does not cover non-genuine Oakley products.
• Warranty does not cover products purchased from a non-authorized Oakley Dealer.
• Proof of purchase is always required.